Frequently Asked Questions

1. Where do you ship?

We currently ship across the United States. All orders are carefully packed and delivered through trusted carriers to ensure your item arrive safely.

2. How long does delivery take?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–6 business days. In total, you can expect your order within 6–8 business days.

3. How much does shipping cost?

We charge a flat rate of $15 for all orders within the United States. Shipping costs are shown clearly at checkout, with no hidden fees.

4. What payment methods do you accept?

We currently accept PayPal as a secure and reliable payment option. All transactions are protected with SSL encryption and tokenization for your safety.

5. Can I return or exchange an item?

Yes. If your handbag doesn’t meet your expectations, you may request a return or exchange within 30 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.

6. How do I start a return?

Simply email us at help@kinbistro.shop with your order number and details. Our support team will guide you through the process.

7. Do I need to pay customs duties or import taxes?

No all customs duties and taxes are already included in the product price. You won’t be charged anything extra at delivery.

8. How can I contact customer support?

You can reach us anytime at help@kinbistro.shop. Our customer service team is available 9:00 AM to 5:00 PM (Monday to Friday) (EST).

9. Do you offer eco-friendly packaging?

Yes. At Kin Bistro, we care about the environment. All our orders are shipped in eco responsible packaging that protects your handbag while reducing waste.

10. Is my payment secure?

Yes. All transactions on Kin Bistro are protected with 128-bit SSL encryption, tokenization, and PCI DSS compliance, ensuring your payment details remain fully secure.

Reach Us

Service Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Support Inbox: help@kinbistro.shop

Call Us: +1 (325) 526-9852

Business Address: 3800 Julian Ln, Leander Texas 78641, United States